Ananta Kadel 

Provide day-to-day IT support by troubleshooting hardware, software, and network connectivity issues. Install, configure, and maintain Windows and Linux systems, support LAN connectivity, printers, CCTV, and other IT equipment. Assist with FortiGate firewall and VPN configuration, infrastructure monitoring, backups, user access management, and endpoint security using Microsoft Defender for Business. Coordinate with internet service providers to resolve connectivity issues and maintain reliable IT operations.

Skills: IT Support, Windows & Linux, LAN Troubleshooting, FortiGate, VPN Configuration, Endpoint Security, Microsoft Defender, Infrastructure Monitoring.

Provided first-level technical support for internet connectivity, router, and Wi-Fi-related issues. Performed basic network diagnostics using ping, tracert, and nslookup, assisted with ONT and connectivity checks, documented incidents through CRM and ticketing systems, and escalated complex technical issues to the relevant teams.

Skills: ISP Technical Support, Router & Wi-Fi Troubleshooting, ONT Diagnostics, TCP/IP, DNS, DHCP, Network Diagnostics, CRM & Ticket Management.

Supported technical recruitment activities by sourcing candidates, screening applications, coordinating interviews, and communicating with candidates and clients. Assisted in managing recruitment pipelines and maintaining applicant records throughout the hiring process.

Skills: Technical Recruitment, Candidate Sourcing, Applicant Screening, Interview Coordination, Client Communication.

Provided day-to-day IT support by troubleshooting hardware, software, and network connectivity issues. Assisted with computer setup, operating system and software installation, printer configuration, user account support, and routine maintenance to ensure smooth IT operations.

Skills: IT Support, Desktop Troubleshooting, Hardware & Software Support, Windows Support, Software Installation, Printer Support, Network Troubleshooting, User Assistance.